Privacy Policy

Introduction

TeleChiro Florida LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website (telechiro.clinic) or interact with our practice.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and preferred contact method when you submit a form on our website.
• Usage Information: Information about how you interact with our website, including pages visited, time on site, and referring sources. This data is collected through Google Analytics and is not personally identifiable.
• Device Information: Browser type, device type, and operating system used to access our website.

Our website contact forms collect only non-health-related information (name, phone, email, preferred contact method, and general notes). We do not collect protected health information (PHI) through our website forms.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule appointments
• Communicate with you about your appointment or care
• Improve our website and services based on usage patterns
• Measure the effectiveness of our marketing efforts

Third-Party Services

Our website uses the following third-party services:

• Google Analytics (GA4): To understand website traffic and user behavior. Google Analytics uses cookies and collects anonymous usage data. You can opt out at tools.google.com/dlpage/gaoptout.
• Google Ads: For advertising and conversion tracking. Ad performance data does not include personal health information.
• FormSubmit.co: To process contact form submissions. FormSubmit delivers form data to our email. No health information is collected through these forms.
• CharmEHR: Our online scheduling system. When you book an appointment through the embedded calendar, you are interacting with CharmEHR's platform, which is HIPAA-compliant.

Cookies

Our website uses cookies — small data files stored on your device — to support analytics and advertising functionality. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

Data Security

We take reasonable measures to protect the information you provide through our website. However, no method of electronic transmission or storage is completely secure. We encourage you to avoid sharing sensitive health information through our website contact forms. For health-related communications, please contact the office directly or use the HIPAA-compliant scheduling system.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the information below. We will respond to reasonable requests in a timely manner.

HIPAA Notice

This website privacy policy is separate from the Notice of Privacy Practices (NPP) that governs how we handle protected health information (PHI) in our role as a healthcare provider. Our NPP is provided to patients as part of the intake process and is available upon request.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

TeleChiro Florida LLC
Dr. Branden Race, DC
10033 Sawgrass Dr W, Suite 204
Ponte Vedra Beach, FL 32082
Phone: 813-553-2269
Email: Florida@drbrandenrace.com